We focus on crystal for decades and have a wealth of experience and superb technology.For our crystal evening bag, clutch bag, cosmetic bag, we have done high and low temperature test, long-term water immersion test, all did not happen to drop the crystal.
Of course, because we are pure hand-made products, there may be some reasons which cause crystal drop.Generally, we will send glue and crystals to customers for each shipment. If there is any crystal dropping,please kindly contact our customer service. Our customer service will instruct you how to replenish crystal or you could send the bag back to our professionals for free repair.But the round trip freight costs need to be negotiated with our customer service. For details, please contact our customer service by email or phone (email, phone)